No matter how hard we try, we're not perfect. However, that fact won't stop us from trying to achieve perfection. Until that day, here is your chance to let us have it. Tell us what you don't like. Tell us what we need to do. We promise not to run. For the most part we're all adults and we're brave enough to face our mistakes head on. We'll republish your clean comments right here (actually below the complaint form) and just like that, you're helping us to become even better. One more thing, if we did something you really liked, would you be so kind as to share that as well? Knock us down if you must but we don't mind you building us back up either. You can pat us on the back on our
testimonials page.
Lisa J. from Nebraska wrote: " I tried calling your 800 number a few of times and kept getting voice mail."Vickie with OfficeBundle.com (that's us) replied: "I know that's frustrating and I wish this wasn't the case. The truth is, the fastest way to get service is through email. I know some people prefer to speak with a human. Hopefully, you'll enjoy typing to one just as much. However, feel free to call us, but for now voice mail may be an unpleasant reality."
Sandra M. from Vermont wrote: "Why no Live Chat?"Pam with OfficeBundle.com (that's us) replied: "We once had that feature. It went away with the older version of our website. I personally don't miss it. We found it to be intrusive and underutilized. However, if there is a huge ground swell to restore it, we'll bring it back."Beth D. from Arkansas wrote: "Got my delivery and everything was fine but 2 of my cases of paper were beat up!"
Vickie with OfficeBundle.com (that's us) replied: "Okay this has happened before and it is the result of an overzealous
UPS driver treating our paper as if he/she were slinging a bale of hay. To be clear, I have never tossed a bale of hay, but I imagine the motion is similar.
If your driver is regular at your company or if you believe he will be, kindly show him/her the damage and say that such deliveries are unacceptable.
If the damage is too severe, we'll fight that battle on your behalf and replace the paper."
Danielle H. from Texas wrote: "I recently purchased a Hon desk. For the most part, things were fine except I didn't like how I had to contact customer service for the
freight charge. Vickie was very nice but I wish it had been automated."
Vickie with OfficeBundle.com (that's us) replied: "I'm at least happy to hear I was nice to you. Office supplies over $65 ship free via UPS Yadda, Yadda, Yadda, it's there
in our Shipping Page. When you get into non-UPSable items such as desks, big dry erase boards, and other stuff like that, an actual freight truck is involved.
Instead of creating some table range of prices, we actually call the stocking warehouse and arrange the delivery.
By doing this we'll know the exact amount and we'll have a true ETA to provide back to you. Yes, it makes the ordering process a bit longer because you
have to email us or call us to get your rate, but it will be accurate. At the moment our system does flag large items as non-UPSable as being UPSable...that is something
we intend to fix."
Mark F. from Illinois wrote: "I went to order an office chair only to learn that it was in fact out of stock."
Pam with OfficeBundle.com (that's us) replied: "We certainly apologize for that. We try to keep an accurate inventory
count across all facilities. Our network includes well over 40 distribution warehouses. It has happened where
the data that we receive is inaccurate and only a physical count or an order such as yours reveals the error.
This generally indicates that there was only one left or a that recent order was placed and the inventory was not
properly updated. In any case, this is a mistake and we hate that you had to suffer for it."